The Agentic AI Era – Your Timing Is Perfect

The Zurich Release (Q4 2025) is the most consequential update in ServiceNow’s history.

It marks the platform’s full entry into Agentic AI — where AI agents don’t just assist, they autonomously plan, decide, and execute complex enterprise tasks.

– AI Control Tower has already surpassed its full-year revenue targets

– Now Assist (ServiceNow’s AI productivity layer) is on track to hit $1 Billion in Annual Contract Value by 2026

– AI Agents are now embedded across every major ServiceNow module

What the Market Pays

ServiceNow AI Agents: Transforming Enterprise Operations

AI Agents are now embedded across every major ServiceNow module:

IT Services

– IT Service Management (ITSM)

– IT Operations Management (ITOM)

– IT Asset Management (ITAM)

– Strategic Portfolio Management (SPM)

Security

– Security Operations (SecOps)

Employee Services

– Human Resources (HRSD)

– Employee Workflows

– Procurement

Customer Engagement

– Customer Relationship Management (CRM)

Adoption Reality

– 40% of ServiceNow’s enterprise customers have already activated AI Agent features

– 60%+ market share among large enterprises globally

– Every major IT services company — Infosys, TCS, Wipro, Accenture, Cognizant — is urgently building ServiceNow AI Agent practices

ServiceNow-certified professionals with AI Agent expertise are among the most in-demand enterprise technology roles globally — and the pipeline of qualified talent is critically thin.

Enroll Now – 2026 Training Program

Digital Edify is enrolling for its ServiceNow Comprehensive Training Program 2026. Two time slots available to fit your schedule:

Course Details

ServiceNow AI Agents Course — Digital Edify

www.digitaledify.ai

Contact Us

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