50+ new Service Centers planned to open through next year. That will bring us to 150+ Service Centers by the end of 2027. Multiple locations and larger sites with higher capacity are planned for our most dense Rivian markets to keep pace with our growing community. In more remote areas, we optimize with more nimble service options, leveraging Mobile Service to expand our reach.
50% increase in Mobile Service Vans planned through 2026. Mobile Service remains our customers’ most preferred service experience. As we continue to grow the size of our fleet, we are also enhancing onboard tools and technician training so we can perform more services remotely, including routine maintenance like tire rotations.
1,000+ service specialists added and trained in the last year alone. As our network expands to more locations, our hiring plans will keep pace. At existing Service Centers with higher demand, we’re adding more technicians to bolster the team. We’ve also implemented enhanced training programs to ensure new specialists are ready on Day 1.
35% reduction in scheduling wait times last year. We strive to make the time between your first outreach and when your vehicle enters service as short as possible. We continue to see more and more open service bays thanks to added locations, our growing team and optimized systems.
First Appeared on
Source link
Leave feedback about this